India's Consumer Protection Act 2019 is one of the strongest consumer laws in the world. If you've been wronged as a consumer, you have powerful legal remedies available.
Who is a Consumer?
Under the Act, a consumer is anyone who buys goods or avails services for personal use (not for commercial resale). This includes online purchases, hotel stays, medical services, education, and more.
Your Rights as a Consumer
- Right to Safety
- Right to Information
- Right to Choose
- Right to be Heard
- Right to Seek Redressal
- Right to Consumer Education
Consumer Forums — Which One to Approach?
| Forum | Claim Amount |
|---|---|
| District Consumer Commission | Up to ₹1 Crore |
| State Consumer Commission | ₹1 Crore – ₹10 Crore |
| National Consumer Commission (NCDRC) | Above ₹10 Crore |
Filing an Online Complaint
Under the 2019 Act, you can file complaints online at edaakhil.nic.in. No lawyer is required for complaints below ₹5 lakhs.
Time Limit
Complaints must be filed within 2 years from the date the cause of action arose. Do not delay!